Shipping policy

Black Pine Shipping Policy

At Black Pine, we are committed to delivering your order efficiently, securely, and on time.

Order Processing

All orders are processed within 1–3 business days after confirmation. Orders are not shipped or delivered on weekends or official public holidays.

If we are experiencing a high volume of orders, processing may be delayed slightly. In such cases, customers will be notified proactively.

Shipping Time

  • Estimated delivery time: 1–3 business days after dispatch

  • Maximum delivery time: 7 business days

Delivery times may vary depending on location, courier service availability, or unforeseen circumstances beyond our control.

Shipping Coverage

We currently ship to all supported regions within the country. Delivery timelines may differ for remote or rural areas.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation message including shipment details. Tracking availability depends on the courier used.

Delays & Exceptions

While we strive to meet all delivery timelines, delays may occur due to:

  • Courier operational issues

  • Weather conditions

  • Force majeure events

Black Pine is not responsible for delays caused by factors outside our direct control, but we will always assist in resolving delivery issues.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Black Pine is not liable for delayed or failed deliveries due to incorrect or incomplete address information.

Contact Us

For any shipping-related inquiries, please contact our customer support team. We are always here to help.